Shipping and other important stuff
New Zealand. There is a flat rate of $10.00 for shipping all orders within New Zealand. This is added at checkout, is for any size box and includes Rural Delivery. As we use a Track & Trace Courier company we are unable to ship your order to a PO Box address.
Monkey Kids is a small company, and will endeavour to dispatch you order within 1-3 business days. Please use the comments box in the shopping cart, if you need super-hero service and we will do our best to speed things on their way!
Estimated delivery times within New Zealand
Standard North Island 1-2 business days
Standard South Island 2-3 business days
Rural delivery please allow an additional 1-2 business days
Freight Free. We offer freight free on all orders over $150.00 with in New Zealand.
Pick up in store. If you would like to collect your order from our store in Rotorua, please use the discount code - pickmeup - to cancel any freight charges.
International orders. We charge a base shipping fee of NZ$30.00 which is added at checkout. We recommend having all overseas orders tracked and traced for your peace of mind. Once your order has been received we will get a firm quote and advise you if there are any further freight charges. We will then send you a Pay Pal invoice and once this had been paid we will dispatch your order.
If for some unfortunate reason, we are unable to supply your chosen product, we will contact you to make alternative arrangements.
Buyers remorse! If you change your mind we are more than happy to offer you a refund.
Please note, if you have made your purchase using Pay By Lay-by we are unable to offer a full refund. You can choose to have either a store credit for the full amount or we will refund you less a 5% cancellation fee.